HELP CENTER

Frequently Asked Questions

How can we help?

FAQ

Shipping & Payment Info

When will my order ship?

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays.

Purchases made after 9 am PST will not be shipped out until the next business day.

If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.

What payment methods are accepted?

We accept Visa, Mastercard, Discover, and American Express, PayPal, and Apple Pay.

Who can I contact with questions about my order?

Give us a shout at hello@sonreiskin.com.

Product Info

How often should I reapply my sunscreen?

For continued sun protection, sunscreen should be applied at least every 2 hours.

If playing in water, swimming, or sweating, should be applied after the water resistant time (80 minutes), as well as after towel drying.

Where can I find the expiration date?

The expiration date of our products can be found on the crimp seal of the tubes.

Where are your products made?

All of our products are proudly made in the USA 🇺🇸.

Are your products water resistant?

Yes, all Sonrei products are water resistant for 80 minutes, the maximum claim allowed in the United States by the FDA.

Do your products contain paraben or PABA?

No. All Sonrei products are paraben-free and PABA-free.

Are your products gluten-free?

Yes, all Sonrei products are gluten-free.

Are your products vegan-friendly?

Yes, all Sonrei products are vegan-friendly.

Are your products reef-friendly?

Yes, Sonrei products adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives Oxybenzone and Octonixate.

Our passion is to develop products with environmental artistry. We look at the entire sunscreen formula – not just SPF actives – when evaluating our success.

Are your products free from animal-cruelty?

Yes, all Sonrei products are animal-cruelty-free.

Do any of your products contain genetically modified organisms (GMO)?

No, all Sonrei products are GMO-free.

Are your products completely natural?

Sonrei products are made with natural ingredients from the earth but are not 100% natural, as our Organoshield® protection contains proprietary lab-crafted ingredients.

Learn more about our Organoshield® Technology here.

Do your products contain fragrances?

No, Sonrei products are fragrance-free.

I have a question, how can I ask the Sonrei team?

Get in touch

Have questions about your order, or a general enquiry?