The Sonrei Guarantee
Your complete satisfaction with our products is guaranteed.
Due to high volume and carrier delays stemming from the COVID-19 epidemic, Sonrei orders placed using standard shipping may take longer than usual to arrive and/or for tracking information to appear. With this in mind, please note that tracking updates may take up to 3-7 business days from time of order to appear within the USPS tracking. For most up-to-date information, please reach out to your local USPS for details on any delays specific to your local delivery area, as these vary from location to location. As always, we are here to help if you need anything else and appreciate your patience in these unprecedented times.
Free shipping applies to orders shipping within the contiguous USA via various carriers. We use UPS SurePost, FedEx SmartPost, UPS Ground and FedEx Home Delivery. Your arrival date will depend on standard transit time. For any next day shipment, the customer is responsible for payment.
Items may be returned within 30 days of the invoice date. All returns must accompany a return authorization number obtained by emailing customer service at email@example.com. Products must be returned by the original purchaser in the original packaging at the customer’s expense. Shipping charges are not refundable. Refunds will be issued to the same credit card that was used to purchase the item(s) returned.
If a return is necessary due to our error, we will provide free shipping for return of the package and replacement will be shipped with no additional cost to the customer.
If a package cannot be delivered for any reason other than carrier loss or damage to the address you provided, or should you refuse the package, you remain responsible for all shipping charges. Please be accurate with your shipping address to avoid unnecessary fees. Add company name, suite or apartment numbers, etc.
If the contents of your package arrive damaged, please save the box, all contents, and email us immediately at firstname.lastname@example.org.
Items returned later than 30 days from purchase, not in the original packaging, or without an authorization number will not be refunded.
In-Store Returns and Exchanges
All products purchased in-store must be returned or exchanged at the retailer.