The Sonrei Guarantee

Your complete satisfaction with our products is guaranteed.

Shipping

Due to high volume and carrier delays stemming from the COVID-19 epidemic, Sonrei orders placed using standard shipping may take longer than usual to arrive and/or for tracking information to appear. With this in mind, please note that tracking updates may take up to 3-7 business days from time of order to appear within the USPS tracking. For most up-to-date information, please reach out to your local USPS for details on any delays specific to your local delivery area, as these vary from location to location. As always, we are here to help if you need anything else and appreciate your patience in these unprecedented times.

Free shipping applies to orders shipping within the contiguous USA via various carriers. We use UPS SurePost, FedEx SmartPost, UPS Ground and FedEx Home Delivery. Your arrival date will depend on standard transit time. For any next day shipment, the customer is responsible for payment.

Returns

Items may be returned within 30 days of the invoice date. All returns must accompany a return authorization number obtained by emailing customer service at hello@sonreiskin.com. Products must be returned by the original purchaser in the original packaging at the customer’s expense. Shipping charges are not refundable. Refunds will be issued to the same credit card that was used to purchase the item(s) returned.

If a return is necessary due to our error, we will provide free shipping for return of the package and replacement will be shipped with no additional cost to the customer.

If a package cannot be delivered for any reason other than carrier loss or damage to the address you provided, or should you refuse the package, you remain responsible for all shipping charges. Please be accurate with your shipping address to avoid unnecessary fees. Add company name, suite or apartment numbers, etc.

If the contents of your package arrive damaged, please save the box, all contents, and email us immediately at hello@sonreiskin.com.

Items returned later than 30 days from purchase, not in the original packaging, or without an authorization number will not be refunded.

In-Store Returns and Exchanges

All products purchased in-store must be returned or exchanged at the retailer.

CRAFTED FOR EVERY KIND

We are a sun care first skin care brand that’s majority owned by minority women.  For years we have dealt with the frustrations of the lack of skin care products that fit our needs so we decided to do it ourselves. We are committed to creating inclusive products for all skin tones, types, and pigments.  We are crafted for every kind.

CRAFTED WITH PROVEN INGREDIENTS

Our approach is to combine well-researched ingredients with the latest skincare science to provide deep nourishment to your face and body. With over 20+ years in the dermatology pharmaceutical space, we've learned a thing or two about proven ingredients, whether it's a powerhouse ingredient like Vitamin C or a lesser known clinically studied ingredient like Kinetin. Rest assured we've done the research - so you don't have to.

Sonrei products are designed with the routine in mind. Our quick absorbing, high performance products are created to nurture your skin at home or on-the-go.

CRAFTED WITH MOTHER EARTH IN MIND

Here at Sonrei we recognize the responsibility we have to care for mother earth and her resources. We actively make decisions in line with our beliefs. Sonrei is a proud partner of 1% For The Planet.  Businesses that join 1% For The Planet commit to giving 1% of gross sales each year to carefully-vetted environmental nonprofit partners.

What's more, where possible, our products come in refillable packaging. We have even partnered with EcoCart so you can do your part too.

We believe that when you look better, you feel better. We're in the business of creating smiles. That’s why we named our brand Sonrei from the Spanish verb for smile, "sonreir,"